Cancellation / Reschedule Policy:

We understand the ever-changing nature of the real estate industry. However, we respectfully ask for a 24-hour notice to cancel or reschedule photoshoots. Within the 24-hour window, a cancellation fee of $75 will be assessed. If we arrive at the property to find the shoot is canceled (including denied access to the property), 50% of the quoted shoot amount will be assessed in addition to the $75 cancellation fee.

We are always available by phone or email, so please do not hesitate to communicate any concerns or schedule changes with us.

Rescheduling Due To Weather:

Unless you have requested to reschedule due to weather, your photoshoot will continue as scheduled as long as it is not physically raining. If rain is present, we can reschedule the entire shoot for our next available appointment. (No reschedule fees will be assessed for inclement weather.) Alternatively, as the seller has probably put a lot of hard work into getting it ready for the scheduled shoot, we can shoot the interior of the home. We will then return for exterior photos at the earliest day possible where the weather cooperates. 

Reshoots/Refunds:
Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $150.00.

In order to avoid a reshoot: 

• Communicate any specific shot requests to us via email prior to your appointment.
• Please be sure the property is “photo-ready” and is cleaned and styled to your specifications. 
• Make sure weather conditions are to your liking. 

Refunds are provided on a case-by-case basis.

Expectations of Agent/Owner:

Agents and homeowners are expected to have the property cleaned and staged prior to the photoshoot. If the property is not ready to be photographed you should make every effort to reschedule 24 hours prior to the shoot

The home will be shot AS-IS. The property must be photo/video ready when we arrive. We do not provide any cleaning, moving, or home staging services. Failure to have your home ready may impact the quality of the video/photographs taken. Please review our tips on how to prepare the home. 

Any return trip to the property for video re-shoots will incur a re-shoot fee. Weekend sessions are by special request.

Aerial/Drone Services

All flights will be carried out safely in accordance with FAA regulations. Andy Stern Design will create and file all required flight plans to the FAA and make necessary requests for authorization from local airports etc. Please note that there are No-Fly Zones and restricted flight areas in the Tampa, St Petersburg, Clearwater area which may cause operations to be delayed.